Refund Policy

This policy covers fees and deposits paid to MRA Haven Estates for services such as removals bookings, valuations where a fee applies, and other paid instructions. Estate agency and lettings fees in a signed agreement take priority over this page if they differ.

How refunds work

• Services not yet started — unused prepaid fees may be refunded in full if you cancel in writing before work begins.
• Part-completed work — we may retain a fair amount for time and costs already incurred, and refund the balance where applicable.
• Completed services — fees for work already delivered are not normally refundable.
• Statutory rights — nothing in this policy affects your rights under UK consumer law.

How to request

Email info@mrahavenestates.co.uk with your name, booking or invoice reference, and reason for the request, or use Contact us. Approved refunds are usually returned to the original payment method within 14 working days.

Last reviewed: September 2026.